Shipping policy
SHIPPING POLICY
Last updated: August 2026
At CONVT, we aim to make the delivery of every order as simple and reliable as possible. This Shipping Policy explains how orders are processed, shipped and delivered after a purchase is successfully placed through our online store.
1. ORDER PROCESSING
Once your order has been successfully placed and payment has been confirmed, CONVT will begin processing your order.
Orders are generally processed within 1–3 business days.
Processing time refers to the time required for CONVT to prepare your order before it is handed over to the relevant delivery or logistics provider.
Processing times may be longer during product launches, limited drops, promotional periods, public holidays or periods of unusually high order volumes.
2. SHIPPING & DELIVERY
Once your order has been processed, it will be handed over to the relevant delivery or logistics provider for transportation to the delivery address provided at checkout.
Estimated delivery times depend on the delivery method selected, the destination and the logistics provider responsible for the shipment.
Our estimated delivery timeframe is 2–5 business days after dispatch.
Delivery estimates are provided as guidance and may occasionally be affected by circumstances outside of CONVT’s reasonable control.
3. SHIPPING FEES
Shipping fees will be calculated and displayed during checkout before the order is completed.
The applicable shipping cost may depend on factors such as the delivery destination, shipping method, order size or promotional offers available at the time of purchase.
From time to time, CONVT may offer free-shipping promotions or other shipping incentives. Any conditions attached to such promotions will be communicated at the time of the offer.
4. DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Full name
- Delivery address
- Contact number
- Email address
- Any additional information reasonably required for successful delivery
CONVT is not responsible for delivery problems caused by incorrect, incomplete or outdated information provided by the customer.
If you realise that you have entered incorrect delivery information, contact CONVT as soon as possible. We will try to assist, but we cannot guarantee that changes can be made once an order has been processed or handed over to the delivery provider.
5. TRACKING
Where tracking is available, customers may receive tracking information after their order has been handed over to the relevant delivery provider.
Tracking information is provided to help customers follow the progress of their shipment.
Once an order has been handed over to the delivery provider, certain aspects of the delivery process may be outside CONVT’s direct control.
6. DELIVERY DELAYS
CONVT aims to meet the estimated delivery timeframe provided at checkout or communicated with your order.
However, delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Courier or logistics delays
- Public holidays
- Severe weather
- Incorrect delivery information
- High delivery volumes
- Operational disruptions
- Unforeseen events affecting the delivery network
If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist and provide relevant information.
7. MISSED OR FAILED DELIVERIES
If a delivery attempt is unsuccessful because the customer is unavailable, the delivery address is inaccessible or incorrect information was provided, the delivery provider may attempt to contact the customer or arrange another delivery attempt in accordance with its procedures.
Additional delivery charges may apply where a second delivery attempt or other additional logistics service is required due to circumstances caused by the customer.
8. LOST OR DAMAGED SHIPMENTS
If your order appears to have been lost or arrives damaged, please contact CONVT as soon as reasonably possible.
Where appropriate, we may request photographs, delivery information or other details to help us investigate the issue with the relevant delivery provider.
CONVT will work with the relevant delivery provider to investigate confirmed delivery issues and determine the appropriate solution in accordance with applicable law.
9. DELIVERY OF THE WRONG ITEM
If you receive an item that is different from the product you ordered, please contact CONVT before returning the item.
We will review the order and assist with the appropriate return, replacement, exchange or refund process in accordance with our Refund & Returns Policy and applicable law.
Customers should not return incorrectly supplied items without first receiving return instructions from CONVT.
10. DELIVERY CONFIRMATION
An order may be considered delivered when the relevant delivery provider records the shipment as delivered to the delivery address or recipient provided with the order.
If tracking indicates that an order has been delivered but you have not received it, please contact CONVT as soon as possible so that we can assist with an investigation.
11. CHANGES AFTER ORDERING
Once an order has entered processing or has been handed over to a delivery provider, CONVT may not be able to change the delivery address, shipping method or other delivery details.
Customers should therefore carefully review their information before completing an order.
12. INTERNATIONAL SHIPPING
If CONVT offers international shipping in the future, additional delivery charges, customs requirements, duties, taxes or other fees may apply depending on the destination country.
Any applicable international shipping information will be communicated through the online store.
Unless otherwise stated, customers may be responsible for charges imposed by the destination country or its authorities.
CONTACT CONVT
If you have questions about the delivery of your order, please contact CONVT at support@convt.online
When contacting us about an existing order, please provide your order number so that we can assist you more efficiently.