Terms of service
Last updated: August 2026
Welcome to CONVT. These Terms of Service govern your access to and use of the CONVT website and online store, including the purchase of products through our website.
In these Terms, “CONVT”, “we”, “us” and “our” refer to CONVT, and “you” and “your” refer to the person accessing or using our website or purchasing our products.
By accessing or using our website, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or purchase products from us.
These Terms should be read together with our Privacy Policy, Shipping Policy and Refund & Returns Policy.
1. USE OF OUR WEBSITE
You may use the CONVT website for lawful purposes and in accordance with these Terms.
When placing an order or providing information to us, you agree that the information you provide is accurate, complete and current.
You are responsible for maintaining the confidentiality of any account information or login credentials associated with your use of our website.
You must not use our website in a way that could damage, disable, overburden or impair the website or interfere with another person’s ability to use it.
We reserve the right to refuse or restrict access to our website where reasonably necessary to protect CONVT, our customers, our website or our services.
2. OUR PRODUCTS
CONVT is an online clothing and contemporary streetwear brand offering apparel and related products.
We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other product information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings and other technical factors.
Product availability, descriptions, specifications and pricing may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to applicable law and any rights you may have as a consumer.
3. ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
An order is subject to availability and successful payment.
After you place an order, you will receive an order confirmation or other communication confirming that we have received your order. Receipt of an order confirmation does not necessarily mean that the order has been fulfilled.
We reserve the right to cancel or decline an order where there is a legitimate reason to do so, including situations involving product unavailability, pricing or listing errors, suspected fraudulent activity, or other circumstances permitted by law.
If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with applicable law and our Refund & Returns Policy.
Please review your order carefully before completing your purchase.
4. PRICES AND PAYMENT
All product prices displayed on our website are stated in South African Rand (ZAR), unless otherwise indicated.
Prices may change from time to time. The applicable product price is the price displayed at the time you place your order, subject to any obvious error.
Shipping charges, where applicable, will be displayed during the checkout process or otherwise communicated to you before the order is completed.
Payments are processed through the payment methods made available on our website.
You agree to provide accurate and complete information necessary to process your payment and order.
CONVT does not store your full payment card details where payment processing is handled by an authorised third-party payment provider.
5. SHIPPING AND DELIVERY
Orders are delivered using the shipping and courier arrangements made available through our online store.
Shipping fees, estimated delivery times and other delivery information are set out in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside of CONVT’s reasonable control, including courier delays, incorrect delivery information, severe weather, public holidays or other unforeseen circumstances.
You are responsible for providing an accurate and complete delivery address when placing an order.
For further information regarding delivery, please refer to our Shipping Policy.
6. REFUNDS, RETURNS AND EXCHANGES
Returns, refunds and exchanges are handled in accordance with our Refund & Returns Policy and applicable South African consumer law.
Nothing in these Terms is intended to remove or limit any rights that you may have under applicable law.
Please review our Refund & Returns Policy before completing your purchase.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the content displayed on the CONVT website, including but not limited to the CONVT name, logo, branding, graphics, photographs, product designs, written content, artwork, images and other original materials, belongs to CONVT or is used with permission.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit CONVT’s intellectual property without our prior written permission, except where permitted by applicable law.
The unauthorised use of CONVT’s branding, designs, photographs or other intellectual property is prohibited.
8. THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services or contain links to third-party websites, including services that assist with payment processing, website hosting, shipping, analytics or other business functions.
Third-party services are subject to the terms and policies of the relevant third-party provider.
CONVT is not responsible for the content, availability, security or practices of third-party websites that are outside our control.
9. PRIVACY
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
10. CUSTOMER FEEDBACK AND REVIEWS
If you voluntarily submit feedback, reviews, photographs, comments or other content relating to CONVT or our products, you agree that we may use that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.
You remain responsible for ensuring that any content you submit does not infringe the rights of another person or contain unlawful, misleading or harmful material.
CONVT reserves the right to remove or decline to publish content that is unlawful, abusive, misleading, offensive or otherwise inappropriate.
11. WEBSITE INFORMATION AND ERRORS
We make reasonable efforts to keep the information on our website accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur, including in product descriptions, prices, availability, promotions or other information.
Where permitted by law, CONVT reserves the right to correct such errors and update information.
If an error materially affects an order that you have placed, we will take reasonable steps to communicate with you and address the matter appropriately.
12. PROHIBITED USE
You may not use our website:
- For any unlawful or fraudulent purpose;
- To infringe the rights or intellectual property of CONVT or another person;
- To interfere with the operation or security of our website;
- To introduce malicious software, viruses or harmful code;
- To impersonate another person or provide misleading information;
- To attempt to gain unauthorised access to our website, systems or accounts; or
- In any way that violates these Terms or applicable law.
13. WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.
The website may occasionally be unavailable because of maintenance, technical issues, updates, security measures or circumstances beyond our reasonable control.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, CONVT will not be responsible for losses or damages arising from circumstances beyond our reasonable control or from your misuse of our website.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable South African law.
Nothing in these Terms is intended to limit your statutory rights as a consumer.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of another person.
This provision does not limit any rights or protections you have under applicable law.
16. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable, where possible.
If it cannot be made enforceable, it will be removed without affecting the validity of the remaining provisions.
17. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.
The updated version will be posted on this page with the relevant “Last updated” date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
18. CONTACT US
If you have questions, concerns or requests relating to these Terms of Service, please contact CONVT at support@convt.online